Terms and Conditions of the prestaexpert.pl Online Shop
1. General Provisions
1.1. The prestaexpert.pl online shop, available at https://prestaexpert.pl/, is operated by Netteria.NET Sławomir Własik, with its registered office at oś. Leśne 9/19, 66-470 Kostrzyn nad Odrą, NIP 598 102 24 16.
1.2. You can contact the shop by email: biuro@prestaexpert.pl.
1.3. These Terms and Conditions set out the rules for using the online shop, placing orders for services, making payments, fulfilling orders, the right to withdraw from a contract, and the rules for submitting and handling complaints.
2. Terms and conditions of use of the shop’s services
2.1. By using the online shop, the user accepts these terms and conditions and undertakes to comply with them.
2.2. Use of the online shop requires the provision of true and up-to-date personal data.
2.3. Users are prohibited from providing content of an unlawful nature, in particular content that infringes the rights of third parties.
2.4. The online shop reserves the right to amend these terms and conditions. Any amendments shall take effect from the moment they are published on the shop’s website.
3. Ordering process
3.1. Orders for software development services may be placed 24 hours a day, 7 days a week.
3.2. To place an order, the User should add the selected service packages to their basket, then proceed to the order form and provide the required details.
3.3. Once the order has been placed, the User will receive an email confirming receipt of the order and providing information on the next steps in the order process.
3.4. The User is obliged to provide the required information, including access to the software (Prestashop shop) and the hosting server, in order for the service to be provided.
3.5. The sales contract is concluded upon the User’s receipt of an email confirming acceptance of the order for fulfilment and the provision of the information necessary for the shop to perform the service.
4. Payments
4.1. Payment for the services ordered is made electronically.
4.2. The available payment methods are listed on the shop’s website when placing an order.
5. Order fulfilment
5.1. Order fulfilment begins once the shop has received full payment and the required information from the User.
5.2. The order fulfilment time depends on the type of service ordered and is agreed individually with the User.
6. Returns and complaints policy
6.1. The User has the right to withdraw from the contract without giving any reason before the seller commences provision of the service.
6.2. To exercise the right to withdraw from the contract, the User should inform the shop of their decision by eemail to the address biuro@prestaexpert.pl.
6.3. If work relating to the provision of the ordered service has already commenced, the User is entitled to a partial refund, less the cost of the work already carried out. The cost of the work carried out is determined on the basis of the scope of work completed at the time of withdrawal from the contract.
6.4. Complaints regarding services being provided may be submitted using a completed and signed complaint form, available in the shop, which must be sent to the e-mail addressreklamacja@prestaexpert.pl.
6.5. The shop shall consider complaints within 14 days of receiving them and shall inform the User of the outcome of the complaint procedure.
7. Protection of personal data
7.1. The data controller for Users’ personal data is Netteria.NET Sławomir Własik, with its registered office at oś. Leśne 9/19, 66-470 Kostrzyn nad Odrą, NIP 598 102 24 16.
7.2. Users’ personal data is processed in accordance with data protection legislation and the online shop’s Privacy Policy.
7.3. The provision of personal data is voluntary, but necessary for the fulfilment of orders and the use of the online shop’s services.
7.4. You have the right to access, rectify, erase and transfer your personal data. The user may also object to the processing of their data and request that such processing be restricted.
7.5. The Shop undertakes to implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or deletion.
7.6. Detailed information regarding the processing of personal data and the Privacy Policy is available on the online shop’s website.
8. Final provisions
8.1. In matters not covered by these Terms and Conditions, the provisions of the law in force in the Republic of Poland shall apply.
8.2. Any disputes arising in connection with the use of the online shop shall be settled by the competent ordinary courts.
8.3. These Terms and Conditions shall come into force on the date of their publication on the online shop’s website.